Managed IT Services
We catch the problems before you do.
24/7 monitoring, predictive maintenance, and actual humans who answer the phone. Managed IT for Miami businesses since 2009.
15 min
Avg. response time
99.9%
Uptime guaranteed
200+
Businesses served
15+
Years in operation
What we actually do
We take over the day-to-day management of your IT infrastructure. That means servers, workstations, networking, security, backups, and everything in between. You run your business. We keep the lights on.
24/7 Monitoring
Your servers and network are watched around the clock. Disk space, CPU spikes, service failures — we see them as they happen, often before they affect anyone.
Predictive Maintenance
We track hardware health trends and replace components before they fail. Hard drives with growing reallocated sectors get swapped during scheduled windows, not after a crash.
Help Desk
Real people, based in Miami. Phone, email, or ticket — pick whichever works. We handle password resets, printer config, Outlook issues, and everything else your team throws at us.
Patch Management
Windows updates, third-party patches, firmware revisions. We test, schedule, and deploy them so your systems stay current without breaking anything in the process.
Endpoint Security
Antivirus, EDR, email filtering, DNS filtering. Layered protection that stops most threats at the door and contains the ones that get through.
Backup & Recovery
Local and cloud backups with tested restores. We verify backup jobs daily and run full recovery tests quarterly. If something goes wrong, we have a working copy.
How it works
No surprises. Fixed monthly cost, clear scope, and a dedicated team that already knows your environment.
Audit
We document everything. Network map, hardware inventory, software licenses, current pain points. Usually takes 2-3 days.
Onboard
We install monitoring agents, configure alerts, set up the help desk portal, and migrate any existing services. Zero downtime migration or we don't do it.
Run
From day one, we're monitoring, patching, responding to tickets, and keeping your systems healthy. Quarterly reviews cover what happened, what's coming, and what needs budget.
"We had a drive fail at 11pm on a Friday. By the time I checked my phone on Saturday morning, Phlox had already replaced it, restored from backup, and sent me the summary. That's why we pay them."
— Operations Manager, Doral logistics company
Frequently asked questions
What does managed IT include?
24/7 monitoring, patch management, threat detection, help desk with a 15-minute SLA, and monthly reports covering everything that happened in your environment. It's a full IT department for a flat monthly fee.
How quickly do you respond to issues?
15-minute SLA for critical issues. Our monitoring catches most problems before our clients even notice them. For non-critical requests, we respond within the same business day.
Can you manage our existing infrastructure?
Yes. We work with what you already have — servers, switches, firewalls, whatever it is. No rip-and-replace needed. We'll document it, monitor it, and keep it running.
Need managed IT? Talk to us.
We'll walk through your current setup and tell you exactly what we'd do differently. No sales pitch, no pressure.
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